Removal Services
We do not remove paint, stickers, removable hooks, child safety latches/locks, human/animal waste, pet hair embedded in carpet fibers, or certain mineral deposits (e.g., toilet bowl stains).
Moving Furniture & Appliances
We do not move or shift heavy, large or bulky furniture or appliances to clean under or around. Heavy = over 10kg.
Tile & Grout
Although our team of cleaners will manually scrub tiled areas as part of our bond clean, we do not specialise in tile & grout cleaning service. Please consult with a professional tile and grout cleaner if this service is required.
Cigarette, Nicotine & Smoke Damage:
Our rectification guarantee does not cover the cleaning of nicotine residue or stains resulting from smoke or smoking activities. It is widely recognised that such stains often persist even after thorough cleaning efforts. While we will make our best attempt to reduce these marks during our initial service, complete removal cannot be guaranteed and is not included in our follow-up rectification process.
Ceilings Cleaning
Ceiling cleaning is not included as part of our standard cleaning. We may provide a custom quote, however, after viewing the ceiling on the day of the service to confirm if the ceilings are cleanable.
Furnished Property Exclusions
We do not clean or warrant items such as picture frames, vases, lamps, clocks, fruit bowls, linen, and other decorative home decor items.
Tile & Natural Rock Stains
We do our best to remove stains. However, due to the composition of the tiles or benchtops (some being extremely porous), it is not possible to remove stains without specialist intervention.
Additional Items
Any items not explicitly listed in our service checklist —such as fridges, furniture, or other personal belongings—will not be cleaned as part of our standard service. Cleaning of such items requires a prior written agreement between both parties.
Discolouration
Over time, grout, toilets, and plastics may naturally discolour. Restoring them to their original colour without specialist intervention is highly unlikely.
Specialist Services
Our standard cleaning service does not include tasks that need special equipment, specific chemicals, or expertise with specialised tools. This includes tasks such as pressure cleaning, painting, and plastering.
Odour removal
Elimination or treatment of odours that have permeated surfaces or require specialised equipment or chemicals. This service goes beyond standard cleaning and may necessitate professional deodorising treatments.
Garage Walls
Garage walls cleaning is not included as part of our standard end of lease cleaning service. However, if you need this service, we can provide a custom quote upon arrival on the day of the service and if the walls are cleanable.
Damp Spots
Moisture-related issues can occur throughout the property, frequently affecting the 'dry wall' plaster. While we'll make every effort to clean mould and stains from damp areas, we do not guarantee the complete elimination of these marks. Due to ongoing moisture problems, these spots may reappear rapidly after cleaning.
Height
Our cleaners do not clean at heights and do not use ladders. Cleaning tasks that require ladder access, such as windows on upper floors of multi-story buildings, are not performed.
Mould
We do not address mould removal as part of our standard package. Mould issues often require specialised expertise and treatment. To ensure a thorough and efficient end of lease cleaning service, it's recommended to address mould concerns separately, allowing for a dedicated approach to this issue.
Hazardous Areas
Any areas considered dangerous or difficult for our cleaning team to operate, such as broken power points/ switches, hazardous waste, or bio waste, are not included in the cleaning service.
What’s Excluded in our Bond Cleaning?
We’re committed to ensuring a satisfactory experience. As such, we ask that you carefully review our excluded services list below to ensure your service goes smoothly.
Furnished Property Cleaning Policy:
If the property is furnished, please be aware that additional charges may be applied to the service total.
If the property is furnished, we do not:
- Dust and wipe over furniture surfaces
- We do not clean or warrant, ‘nick knacks’, picture frames, vases, lamps, clocks, fruit bowls, linen and any item that may be decorative.
- We do not clean nor warrant all kitchen items that occupy cupboards and drawers.
- We will not clean inside cupboards if items are not removed.
Important Notes Regarding Bond Cleaning:
Review your Lease Agreement:
Real Estate Agencies and Property Managers often have varying expectations for their tenants. We recommend that you:
- Review your lease agreement for any special cleaning requirements
- Inform us of these specific needs as early as possible
By notifying us in advance, we can incorporate these additional tasks into your service. Please note that any special requirements not communicated to us before the cleaning service will not be covered under our guarantee.
Post-Cleaning Occurrences
A post-cleaning occurrence is an event that takes place after the bond cleaning and within the warranty period. These occurrences may affect the Managing Agent’s decision to release the bond, but are not the responsibility of the bond cleaner. We will not be held accountable for or guarantee cleanliness in such cases. Common sense will be used to identify these occurrences. Examples include:
- Accumulation of dead insects that were alive during the cleaning but have since died.
- Surface dust that has settled after the cleaning.
- New dirt or grime near windows or doors that have been left open.
- Droppings from insects or animals.
- New occupants moving into the property.
- Unauthorized access to the property by third-party contractors not approved by us.
Excluded Services List
Due to WH&S, liability risks and complexity, the services below are not offered by Exit Cleaners:
- Chandeliers
- Light Bulbs
- Fireplaces
- Paint removal
- Ceiling cleaning
- Concrete stains
- Cleaning of curtains
- Rubbish bin cleaning
- Garage wall cleaning
- Odour removal or remediations
- Human/ animal waste removal
- Garage floor/wall oil stain removal
- Stained grout & silicon remediations
- Removal of furniture or appliances
- Removal of stickers or removable hooks
- Child safety latches/ locks removal
- Biohazards (excessive mould, faeces, blood)
- Removal of pet hair embedded in carpet fibres
- Removal of certain mineral deposits (e.g. stains in toilet bowls)
- High-reach areas (areas not reachable with a small two-step ladder).
- Any cleaning that would result in damage
For more info, Please Refer To Our Terms Of Service.
Initial Inspection Upon Arrival
Pre-Service Property Assessment:
- Initial Walkthrough: Upon arrival, our cleaning team will conduct a thorough inspection of your property. If you’re present, we welcome your participation in this walkthrough.
- Service Verification: During this inspection, we’ll compare the actual state of the property with the details outlined in your original quote.
- Identifying Discrepancies: Should we notice any differences that might affect the scope or duration of the service, we’ll highlight these immediately.
- Client Communication: If any adjustments to the original quote are necessary (such as additional cleaning time), we’ll contact you promptly.
- Work Commencement: No cleaning work will begin until we’ve discussed and agreed upon any required changes with you.
This approach ensures transparency and allows us to deliver a service that accurately meets your property’s needs and your expectations.
Bond Clean Guarantee: Our Commitment to You
- Guarantee Coverage: We stand behind our internal bond cleaning service. If your real estate agent identifies any issues with our work, we’ll rectify them at no additional cost to you.
- Notification Period: To invoke this guarantee, you must inform us of any issues within three days (72 hours) of your service completion.
- Scope of Guarantee: Our guarantee applies exclusively to items and areas included in your original cleaning service.
- Additional Services: For issues outside the scope of your original service, we’re happy to return and provide additional cleaning. These extra services will be charged at our standard bond cleaning rates.
- Quality Assurance: This guarantee reflects our commitment to your satisfaction and to meeting the standards required by your real estate agent.
