Exit Cleaners' Bond Back Guarantee

At Exit Cleaners, we understand the importance of getting your bond back when moving out of a rental property. That’s why we offer a Bond Back Guarantee to ensure your satisfaction and help you receive your bond refund. Here’s how it works:

  1. Before booking our service, please confirm with your real estate agent which specific cleaning tasks are required under your lease agreement. If there are any cleaning requirements not covered in our standard bond cleaning checklist, you have two options: (a) Select the additional service from the extras section on our booking form, if available. (b) If the service is not listed, notify us during the booking process, and we’ll confirm if it can be added to your service at an additional cost.
  2. In the event that you or your real estate agent notifies us within 72 hours after the cleaning that a part of our service (as described in your booking and our cleaning checklist) has not been completed satisfactorily, preventing the release of your bond, we will return to re-clean those specific areas at no extra cost to you. To request a re-clean under our Bond Back Guarantee, please provide the official inspection report, along with photos showing the areas that need attention, and we will assess whether the area is cleanable.
  3. Please note that our Bond Back Guarantee does not cover the following: (a) Cleaning services not described in your booking or our cleaning checklist, which can be found on our website at https://exitcleaners.com.au/checklist. (b) Permanent damage, such as smoke stains, carpet stains, hard water stains, wall marks, mould, rusting, grease stains, and permanent odours. (c) Areas that, based on our professional opinion, cannot be cleaned. See the full list of our excluded services.

We strive to provide top-quality cleaning services to help you get your bond back and make your moving process as smooth as possible. If you have any questions about our Bond Back Guarantee or need assistance with booking our services, please don’t hesitate to contact us.

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